Question 1

BOOKINGS AND PAYMENT

Accepted Answer

All bookings require a non refundable deposit depending on your chosen service from the following:

$30: Eyelash Extension Full Sets, Infills and Lash Lifts
$20: Henna Brows, Brow Lamination and Brow Dyes
$10: Waxing Services
$50: Cosmetic Tattooing

In order to secure your booking, the deposit must be made via:
- direct bank transfer (a copy of the receipt is required)
- online via Square
- cash (only for rebooking on the day)

This amount will be deducted from the total cost of your service.

The remaining balance is to be paid on the day of your appointment through cash, direct bank transfer, or card payment (2% surcharge applies).

Question 2

RESCHEDULING AND CANCELLATIONS

Accepted Answer

If you need to reschedule, please click the link in the confirmation email and follow the prompts or let us know 48 hours before your appointment.

Your deposit can only be transferred to a later date if the appointment is rescheduled with 48 hours given notice.

All rescheduled appointments that fail to provide 48 hours notice will forfeit their deposit and will need to place a new deposit to secure their next booking.

All cancellations (regardless of how much notice is given) will forfeit their deposit.

Question 3

NO-SHOWS AND SAME DAY CANCELLATIONS

Accepted Answer

All no-shows and same day cancellations will have their deposit forfeited and will be charged the complete service amount automatically through our online system or manually transferred when requested.

Another deposit will then be required to continue with a future booking.

Question 4

LATE ARRIVALS

Accepted Answer

If you are running late, please inform us through a text message. 10 extra minutes makes a big difference in the outcome of your chosen service. Any late arrivals after 20 minutes could potentially be cancelled and a rescheduling process is required following our policy.

Question 5

LASH INFILLS

Accepted Answer

You must have 40% of your lashes remaining for an infill. Anything less than 40% or anything above 4 weeks will be charged as a full set. If we are able to count how many lashes you have left, it's too late for an infill.

We do offer infills if you are coming from another lash artist, however this will need to be booked as a 3 week infill.

If your lashes do not meet an exceptional standard of isolation an application techniques, this may result in a removal and a full set instead and will be charged extra accordingly.

Question 6

PAYMENTS

Accepted Answer

Payment types accepted; cash, bank transfer, and card. Please note that there is a 2% surcharge for all card payments.

POLICIES

BOOKINGS AND PAYMENT

RESCHEDULING AND CANCELLATIONS

NO-SHOWS AND SAME DAY CANCELLATIONS

LATE ARRIVALS

LASH INFILLS

PAYMENTS

QUICK LINKS

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Sydney, Australia